Our AI-driven platform automatically records, transcribes and sorts incoming calls. With a search engine, keywords and filters, received communications can be turned into large amounts of data effortlessly. It naturally promotes new monitoring guidelines and uncovers what motivates incoming interactions.
Customer Service Quality Control
With immediate integration into pre-existing workflows, includes automated supervision of operator’s performance and compliance to the communication protocol and other soft skills. Our proprietary Speech Analytics technology tracks keywords and evaluates emotion displays to gauge clients’ responses.
Client Journey and Experience Analytics
Predictive Analysis of the Customers’ experience, all in one convenient dashboard. Our AI platform evaluates customer satisfaction by assessing problem resolution rates and quality of customer care. All relevant KPI’s are combined and displayed by the Contact Centers’ preferences.